Yonggui Wang, Hing-Po Lo, Yongheng Yang An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. [Citation Graph (0, 0)][DBLP] Information Systems Frontiers, 2004, v:6, n:4, pp:325-340 [Journal]
Sungchul Yoon, Hyunsuk Suh Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool. [Citation Graph (0, 0)][DBLP] Information Systems Frontiers, 2004, v:6, n:4, pp:341-351 [Journal]
Lai Lai Tung Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS). [Citation Graph (0, 0)][DBLP] Information Systems Frontiers, 2004, v:6, n:4, pp:353-368 [Journal]