Roswitha Poll Performance, Processes, and Costs: Managing Service Quality with the Balanced Scorecard. [Citation Graph (0, 0)][DBLP] Library Trends, 2001, v:49, n:4, pp:- [Journal]
Shelley Phipps Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization. [Citation Graph (0, 0)][DBLP] Library Trends, 2001, v:49, n:4, pp:- [Journal]
Steve Hiller Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. [Citation Graph (0, 0)][DBLP] Library Trends, 2001, v:49, n:4, pp:- [Journal]
Colleen Cook, Bruce Thompson Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality. [Citation Graph (0, 0)][DBLP] Library Trends, 2001, v:49, n:4, pp:- [Journal]
John Carlo Bertot Measuring Service Quality in the Networked Environment: Approaches and Considerations. [Citation Graph (0, 0)][DBLP] Library Trends, 2001, v:49, n:4, pp:- [Journal]
Ian Winkworth Innovative United Kingdom Approaches to Measuring Service Quality. [Citation Graph (0, 0)][DBLP] Library Trends, 2001, v:49, n:4, pp:- [Journal]
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NOTICE2
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