Yolande E. Chan Why Haven't We Mastered Alignment? The Importance of the Informal Organization Structure. [Citation Graph (0, 0)][DBLP] MIS Quarterly Executive, 2002, v:1, n:2, pp:- [Journal]
Ronald S. Swift Executive Response: CRM is Changing Our Eras, the Information We Require, and Our Processes? [Citation Graph (0, 0)][DBLP] MIS Quarterly Executive, 2002, v:1, n:2, pp:- [Journal]
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