John D. Gould, Stephen J. Boies Human Factors Challenges in Creating a Principal Support Office System - The Speech Filing System Approach. [Citation Graph (0, 0)][DBLP] ACM Trans. Inf. Syst., 1983, v:1, n:4, pp:273-298 [Journal]
Lucy A. Suchman Office Procedure as Practical Action: Models of Work and System Design. [Citation Graph (0, 0)][DBLP] ACM Trans. Inf. Syst., 1983, v:1, n:4, pp:320-328 [Journal]
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