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Jacki O'Neill: [Publications] [Author Rank by year] [Co-authors] [Prefers] [Cites] [Cited by]

Publications of Author

  1. Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
    The practical indispensability of articulation work to immediate and remote help-giving. [Citation Graph (0, 0)][DBLP]
    CSCW, 2006, pp:219-228 [Conf]
  2. Frédéric Roulland, Aaron N. Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill
    Query Reformulation and Refinement Using NLP-Based Sentence Clustering. [Citation Graph (0, 0)][DBLP]
    ECIR, 2007, pp:210-221 [Conf]
  3. Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie
    Representations Can Be Good Enough. [Citation Graph (0, 0)][DBLP]
    ECSCW, 2005, pp:267-286 [Conf]
  4. David Martin, Mark Rouncefield, Jacki O'Neill, Mark Hartswood, David Randall
    Timing in the art of integration: 'that's how the bastille got stormed'. [Citation Graph (0, 0)][DBLP]
    GROUP, 2005, pp:313-322 [Conf]
  5. Jacki O'Neill, David Martin
    Text chat in action. [Citation Graph (0, 0)][DBLP]
    GROUP, 2003, pp:40-49 [Conf]
  6. Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie
    Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design. [Citation Graph (0, 0)][DBLP]
    INTERACT, 2005, pp:377-390 [Conf]
  7. Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie
    Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. [Citation Graph (0, 0)][DBLP]
    CEC Workshops, 2005, pp:122-130 [Conf]
  8. David Martin, Jacki O'Neill, Dave Randall, Mark Rouncefield
    How Can I Help You? Call Centres, Classification Work and Coordination. [Citation Graph (0, 0)][DBLP]
    Computer Supported Cooperative Work, 2007, v:16, n:3, pp:231-264 [Journal]

  9. Aesthetics, digital technology and collaboration. [Citation Graph (, )][DBLP]


  10. Colour management is a socio-technical problem. [Citation Graph (, )][DBLP]


  11. Asymmetrical collaboration in print shop-customer relationships. [Citation Graph (, )][DBLP]


  12. Query Suggestion for On-Device Troubleshooting. [Citation Graph (, )][DBLP]


  13. Designing Technology as an Embedded Resource for Troubleshooting. [Citation Graph (, )][DBLP]


  14. Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. [Citation Graph (, )][DBLP]


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