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Publications of Author

1. Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
   The practical indispensability of articulation work to immediate and remote help-giving. [Citation Graph (0, 0)][DBLP]
   CSCW, 2006, pp:219-228 [Conf]
   
2. Frédéric Roulland, Aaron N. Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill
   Query Reformulation and Refinement Using NLP-Based Sentence Clustering. [Citation Graph (0, 0)][DBLP]
   ECIR, 2007, pp:210-221 [Conf]
   
3. Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie
   Representations Can Be Good Enough. [Citation Graph (0, 0)][DBLP]
   ECSCW, 2005, pp:267-286 [Conf]
   
4. David Martin, Mark Rouncefield, Jacki O'Neill, Mark Hartswood, David Randall
   Timing in the art of integration: 'that's how the bastille got stormed'. [Citation Graph (0, 0)][DBLP]
   GROUP, 2005, pp:313-322 [Conf]
   
5. Jacki O'Neill, David Martin
   Text chat in action. [Citation Graph (0, 0)][DBLP]
   GROUP, 2003, pp:40-49 [Conf]
   
6. Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie
   Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design. [Citation Graph (0, 0)][DBLP]
   INTERACT, 2005, pp:377-390 [Conf]
   
7. Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie
   Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. [Citation Graph (0, 0)][DBLP]
   CEC Workshops, 2005, pp:122-130 [Conf]
   
8. David Martin, Jacki O'Neill, Dave Randall, Mark Rouncefield
   How Can I Help You? Call Centres, Classification Work and Coordination. [Citation Graph (0, 0)][DBLP]
   Computer Supported Cooperative Work, 2007, v:16, n:3, pp:231-264 [Journal]
   
9. 
   Aesthetics, digital technology and collaboration. [Citation Graph (, )][DBLP]
   
   
10. 
    Colour management is a socio-technical problem. [Citation Graph (, )][DBLP]
    
    
11. 
    Asymmetrical collaboration in print shop-customer relationships. [Citation Graph (, )][DBLP]
    
    
12. 
    Query Suggestion for On-Device Troubleshooting. [Citation Graph (, )][DBLP]
    
    
13. 
    Designing Technology as an Embedded Resource for Troubleshooting. [Citation Graph (, )][DBLP]
    
    
14. 
    Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. [Citation Graph (, )][DBLP]