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Jason Fama :
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Alex S. Fukunaga , Ed Hamilton , Jason Fama , David Andre , Ofer Matan , Illah R. Nourbakhsh Staff Scheduling for Inbound Call Centers and Customer Contact Centers. [Citation Graph (0, 0)][DBLP ] AAAI/IAAI, 2002, pp:822-829 [Conf ] Vijay Mehrotra , Jason Fama Call center simulations: call center simulation modeling: methods, challenges, and opportunities. [Citation Graph (0, 0)][DBLP ] Winter Simulation Conference, 2003, pp:135-143 [Conf ] Alex S. Fukunaga , Ed Hamilton , Jason Fama , David Andre , Ofer Matan , Illah R. Nourbakhsh Staff Scheduling for Inbound Call and Customer Contact Centers. [Citation Graph (0, 0)][DBLP ] AI Magazine, 2002, v:23, n:4, pp:30-40 [Journal ] Search in 0.001secs, Finished in 0.001secs