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Publications of Author

1. Willem Pieterson, Jan van Dijk
   Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. [Citation Graph (0, 0)][DBLP]
   DG.O, 2007, pp:173-182 [Conf]
   
2. Willem Pieterson, Wolfgang Ebbers, Jan van Dijk
   The Opportunities and Barriers of User Profiling in the Public Sector. [Citation Graph (0, 0)][DBLP]
   EGOV, 2005, pp:269-280 [Conf]
   
3. Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers
   E-Services for Citizens: The Dutch Usage Case. [Citation Graph (0, 0)][DBLP]
   EGOV, 2007, pp:155-166 [Conf]
   
4. 
   Citizen behavior in a multi-channel environment. [Citation Graph (, )][DBLP]
   
   
5. 
   Multi-channel management workshop. [Citation Graph (, )][DBLP]
   
   
6. 
   Multi-channel management strategy and coordination: the next hurdle in customer-orientation. [Citation Graph (, )][DBLP]
   
   
7. 
   Multi-channel marketing: an experiment on leading citizens to online public services. [Citation Graph (, )][DBLP]
   
   
8. 
   Multi-channel management: putting it into practice. [Citation Graph (, )][DBLP]
   
   
9. 
   Channel Perceptions and Usage: Beyond Media Richness Factors. [Citation Graph (, )][DBLP]
   
   
10. 
    Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. [Citation Graph (, )][DBLP]
    
    
11. 
    Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. [Citation Graph (, )][DBLP]
    
    
12. 
    Government Multichannel Marketing: How to Seduce Citizens to the Web Channels? [Citation Graph (, )][DBLP]