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Ronald T. Cenfetelli:
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- Ronald T. Cenfetelli, Izak Benbasat
Measuring The E-commerce Customer Service Life Cycle. [Citation Graph (0, 0)][DBLP] ECIS, 2002, pp:- [Conf]
- Ronald T. Cenfetelli
An Empirical Study of the Inhibitors of Technology Usage. [Citation Graph (0, 0)][DBLP] ICIS, 2004, pp:157-170 [Conf]
- Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour
Information Technology Mediated Customer Service: A Functional Perspective. [Citation Graph (0, 0)][DBLP] ICIS, 2005, pp:- [Conf]
Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter? [Citation Graph (, )][DBLP]
Does Live Help Service Matter? An Empirical Test of the DeLone and McLean's Extended Model in the E-Service Context. [Citation Graph (, )][DBLP]
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