Reimer Studt, Philip Hartmann Herausforderungen und Lösungsmöglichkeiten beim zeitlichen Controlling im Bürobereich - dargestellt am Beispiel der Reklamationsbearbeitung. [Citation Graph (0, 0)][DBLP] Rundbrief der GI-Fachgruppe 5.10 Informationssystem-Architekturen, 1999, v:1999, n:2, pp:- [Journal]
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