Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis. [Citation Graph (, )][DBLP]
Identity Delegation in Policy Based Systems. [Citation Graph (, )][DBLP]
How Much Noise Is Too Much: A Study in Automatic Text Classification. [Citation Graph (, )][DBLP]
Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry. [Citation Graph (, )][DBLP]
An integrated system for automatic customer satisfaction analysis in the services industry. [Citation Graph (, )][DBLP]
Unsupervised Segmentation of Conversational Transcripts. [Citation Graph (, )][DBLP]
Unsupervised learning of multilingual short message service (SMS) dialect from noisy examples. [Citation Graph (, )][DBLP]
Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers. [Citation Graph (, )][DBLP]
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