Esther Woodhams, Mervyn A. Jack The Effect on Locus of Control of Webguides and Chatbots in Online Banking. [Citation Graph (0, 0)][DBLP] International Conference on Internet Computing, 2002, pp:740-743 [Conf]
Jenny Wilkie, Mervyn A. Jack, P. J. Littlewood System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies. [Citation Graph (0, 0)][DBLP] Int. J. Hum.-Comput. Stud., 2005, v:62, n:1, pp:41-71 [Journal]
Helen McBreen, Mervyn A. Jack Evaluating humanoid synthetic agents in e-retail applications. [Citation Graph (0, 0)][DBLP] IEEE Transactions on Systems, Man, and Cybernetics, Part A, 2001, v:31, n:5, pp:394-405 [Journal]