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Jim J. Quan:
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Publications of Author
- Stuart D. Galup, Jim J. Quan, Ronald Dattero, Sue Conger
Information technology service management: an emerging area for academic research and pedagogical development. [Citation Graph (0, 0)][DBLP] CPR, 2007, pp:46-52 [Conf]
An overview of IT service management. [Citation Graph (, )][DBLP]
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