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Alexandre Deslauriers: [Publications] [Author Rank by year] [Co-authors] [Prefers] [Cites] [Cited by]

Publications of Author

  1. Juta Pichitlamken, Alexandre Deslauriers, Pierre L'Ecuyer, Athanassios N. Avramidis
    Customer relations management: call center operations: modelling and simulation of a telephone call center. [Citation Graph (0, 0)][DBLP]
    Winter Simulation Conference, 2003, pp:1805-1812 [Conf]
  2. Alexandre Deslauriers, Pierre L'Ecuyer, Juta Pichitlamken, Armann Ingolfsson, Athanassios N. Avramidis
    Markov chain models of a telephone call center with call blending. [Citation Graph (0, 0)][DBLP]
    Computers & OR, 2007, v:34, n:6, pp:1616-1645 [Journal]

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