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Robert Saltzman: [Publications] [Author Rank by year] [Co-authors] [Prefers] [Cites] [Cited by]

Publications of Author

  1. Robert Saltzman, Vijay Mehrotra
    A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems. [Citation Graph (0, 0)][DBLP]
    Winter Simulation Conference, 2004, pp:466-473 [Conf]
  2. Rodney B. Wallace, Robert Saltzman
    Comparing skill-based routing call center simulations using C programming and arena models. [Citation Graph (0, 0)][DBLP]
    Winter Simulation Conference, 2005, pp:2636-2644 [Conf]

  3. Managing trade-offs in call center agent scheduling: methodology and case study. [Citation Graph (, )][DBLP]


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