Thomas Specht, Tanja Klostermann Next generation ASP platform: Business processes, requirements and system architecture. [Citation Graph (0, 0)][DBLP] Communications, Internet, and Information Technology, 2004, pp:407-412 [Conf]
Tanja Klostermann, Dieter Spath Design of a feedback control system for the optimization of technical customer service collaboration processes. [Citation Graph (0, 0)][DBLP] CollaborateCom, 2005, pp:- [Conf]
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