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Roland T. Rust:
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- Roland T. Rust, P. K. Kannan, Anupama D. Ramachandran
E-Service: The Revenue Expansion Path to E-Commerce Profitability. [Citation Graph (0, 0)][DBLP] Advances in Computers, 2005, v:64, n:, pp:160-196 [Journal]
- Roland T. Rust, P. K. Kannan
E-service: a new paradigm for business in the electronic environment. [Citation Graph (0, 0)][DBLP] Commun. ACM, 2003, v:46, n:6, pp:36-42 [Journal]
- Roland T. Rust, Carol Miu
What academic research tells us about service. [Citation Graph (0, 0)][DBLP] Commun. ACM, 2006, v:49, n:7, pp:49-54 [Journal]
Up close and personalized: a marketing view of recommendation systems. [Citation Graph (, )][DBLP]
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