Evangelos Grigoroudis, Yannis Siskos A survey of customer satisfaction barometers: Some results from the transportation-communications sector. [Citation Graph (0, 0)][DBLP] European Journal of Operational Research, 2004, v:152, n:2, pp:334-353 [Journal]
Evangelos Grigoroudis, Yannis Siskos Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method. [Citation Graph (0, 0)][DBLP] European Journal of Operational Research, 2002, v:143, n:1, pp:148-170 [Journal]
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