David C. Novak, Daniel Rowland, Luiz DaSilva Modeling dialup internet access: an examination of user-to-modem ratios, blocking probability, and capacity planning in a modem pool. [Citation Graph (0, 0)][DBLP] Computers & OR, 2003, v:30, n:13, pp:1959-1976 [Journal]
David C. Novak, Cliff T. Ragsdale A decision support methodology for stochastic multi-criteria linear programming using spreadsheets. [Citation Graph (0, 0)][DBLP] Decision Support Systems, 2003, v:36, n:1, pp:99-116 [Journal]