Lingyun Qiu, Izak Benbasat An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce. [Citation Graph (0, 0)][DBLP] ACM Trans. Comput.-Hum. Interact., 2005, v:12, n:4, pp:329-355 [Journal]
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