Mark W. Johnson The Application Response Measurement (ARM) API Version 2. [Citation Graph (0, 0)][DBLP] Int. CMG Conference, 1997, pp:584-593 [Conf]
Mark W. Johnson Measuring Service Levels in E-business Applications and Applets. [Citation Graph (0, 0)][DBLP] Int. CMG Conference, 1998, pp:528-538 [Conf]
Mark W. Johnson, Bret Patterson Instrumentation and analysis of web transactions in a large multi-tier banking services application. [Citation Graph (0, 0)][DBLP] Int. CMG Conference, 2006, pp:741-750 [Conf]