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Publications of Author

1. Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward
   PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics. [Citation Graph (0, 0)][DBLP]
   IEEE SCC, 2005, pp:33-40 [Conf]
   
2. Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan
   A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts. [Citation Graph (0, 0)][DBLP]
   EC-Web, 2002, pp:363-376 [Conf]
   
3. Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang
   Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems. [Citation Graph (0, 0)][DBLP]
   ICWS, 2005, pp:237-245 [Conf]
   
4. Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah
   Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. [Citation Graph (0, 0)][DBLP]
   ISADS, 2003, pp:157-0 [Conf]
   
5. Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward
   Low traffic overlay networks with large routing tables. [Citation Graph (0, 0)][DBLP]
   SIGMETRICS, 2005, pp:14-25 [Conf]
   
6. Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu
   Utility computing SLA management based upon business objectives. [Citation Graph (0, 0)][DBLP]
   IBM Systems Journal, 2004, v:43, n:1, pp:159-178 [Journal]
   
7. Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward
   IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. [Citation Graph (0, 0)][DBLP]
   IEEE SCC, 2007, pp:574-581 [Conf]
   
8. Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward
   IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. [Citation Graph (0, 0)][DBLP]
   DSOM, 2007, pp:195-198 [Conf]
   
9. Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger
   Service Provider Considerations for IT Service Management. [Citation Graph (0, 0)][DBLP]
   Integrated Network Management, 2007, pp:757-760 [Conf]
   
10. Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger
    IT Service Provider's Multi-Customer and Multi-Tenant Environments. [Citation Graph (0, 0)][DBLP]
    CEC/EEE, 2007, pp:559-566 [Conf]
    
11. 
    Decomposition of IT service processes and alternative service identification using ontologies. [Citation Graph (, )][DBLP]
    
    
12. 
    Social Computing and Governance in an Enterprise Service for Managing Business Processes. [Citation Graph (, )][DBLP]