Ger Koole, Auke Pot Approximate dynamic programming in multi-skill call centers. [Citation Graph (0, 0)][DBLP] Winter Simulation Conference, 2005, pp:576-583 [Conf]
Ger Koole, Auke Pot, Jerome Talim Customer relations management: call center operations: routing heuristics for multi-skill call centers. [Citation Graph (0, 0)][DBLP] Winter Simulation Conference, 2003, pp:1813-1816 [Conf]
Ger Koole On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net. [Citation Graph (0, 0)][DBLP] INFORMS Journal on Computing, 1997, v:9, n:1, pp:51-56 [Journal]
Ger Koole, Philippe Nain On the value function of a priority queue with an application to a controlled polling model. [Citation Graph (0, 0)][DBLP] Queueing Syst., 2000, v:34, n:1-4, pp:199-214 [Journal]
Ger Koole Structural results for the control of queueing systems using event-based dynamic programming. [Citation Graph (0, 0)][DBLP] Queueing Syst., 1998, v:30, n:3-4, pp:323-339 [Journal]
Ger Koole Asigning a Single Server to Inhomogeneous Queues with Switching Costs. [Citation Graph (0, 0)][DBLP] Theor. Comput. Sci., 1997, v:182, n:1-2, pp:203-216 [Journal]
Ger Koole, Auke Pot Workload minimization in re-entrant lines. [Citation Graph (0, 0)][DBLP] European Journal of Operational Research, 2006, v:174, n:1, pp:216-233 [Journal]