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Susan L. Keenan: [Publications] [Author Rank by year] [Co-authors] [Prefers] [Cites] [Cited by]

Publications of Author

  1. Thomas M. Graefe, Susan L. Keenan, Karen C. Bowen
    Meeting the challenge of measuring return on investment for user centered development. [Citation Graph (0, 0)][DBLP]
    CHI Extended Abstracts, 2003, pp:860-861 [Conf]
  2. Susan L. Keenan, Terri Simmons
    CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data. [Citation Graph (0, 0)][DBLP]
    IQ, 2005, pp:- [Conf]
  3. Susan L. Keenan, H. Rex Hartson, Dennis G. Kafura, Robert S. Schulman
    The Usability Problem Taxonomy: A Framework for Classification and Analysis. [Citation Graph (0, 0)][DBLP]
    Empirical Software Engineering, 1999, v:4, n:1, pp:71-104 [Journal]

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