Mining Top Issues from Contact Center Logs for Self Help Portals. [Citation Graph (, )][DBLP]
Effective Decision Support for Workforce Deployment Service Systems. [Citation Graph (, )][DBLP]
Measuring Compliance and Deviations in a Template-Based Service Contract Development Process. [Citation Graph (, )][DBLP]
Extracting Social Networks and Biographical Facts From Conversational Speech Transcripts. [Citation Graph (, )][DBLP]
Comparative Evaluation of a Natural Language Dialog Based System and a Menu Driven System for Information Access: a Case Study. [Citation Graph (, )][DBLP]
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